PRIVACY POLICY
How we collect, use and protect your personal information.
Last updated 3 October 2026
At FHENTOM, we respect your privacy and are committed to being transparent about how we collect, use, disclose, and protect your personal information.
This Privacy Policy explains how FHENTOM (“FHENTOM,” “we,” “us,” or “our”) collects and uses personal information when you visit or use our website, purchase our products, create an account, subscribe to our communications, contact us, or otherwise interact with us.
By using our website, you acknowledge the practices described in this Privacy Policy.
YOUR DATA, IN BRIEF.
The essentials at a glance. The full policy follows below.
WHAT WE COLLECT
We may collect information such as your name, email address, phone number, billing and shipping address, order information, account information, and certain technical information about the device or browser you use to access our website.
We collect information that is reasonably necessary to operate our business, process orders, provide customer service, maintain website security, and communicate with you.
WHY WE USE IT
We use personal information to process and deliver orders, provide customer service, maintain and improve our website, prevent fraud and unauthorized activity, comply with legal obligations, and send marketing communications when you have chosen to receive them.
WHO SEES IT
We may share personal information with trusted companies that help us operate FHENTOM, including payment processors, shipping and delivery providers, website hosting providers, email providers, analytics providers, and other service providers.
We do not sell your personal information for money.
If our website uses technologies that may be considered “sharing” or “selling” under applicable state privacy laws, those practices and your applicable opt-out rights are described below.
YOUR CONTROL
Depending on where you live and applicable law, you may have rights to access, correct, delete, or obtain a copy of certain personal information, as well as rights to opt out of certain marketing, targeted advertising, sale, or sharing activities.
You may also unsubscribe from FHENTOM marketing emails at any time by using the unsubscribe link contained in the email.
- 01 Introduction
- 02 Information we collect
- 03 How we collect information
- 04 How we use your information
- 05 Cookies and similar technologies
- 06 Who we share information with
- 07 Sale and sharing of personal information
- 08 Data retention
- 09 Data security
- 10 Your privacy rights and choices
- 11 How to submit a privacy request
- 12 State-specific privacy rights
- 13 Children’s privacy
- 14 Third-party websites and services
- 15 Do Not Track and Global Privacy Control
- 16 International data transfers
- 17 Data breaches
- 18 Changes to this privacy policy
- 19 Contact us
INTRODUCTION
This Privacy Policy applies to information collected through the FHENTOM website and through other interactions with FHENTOM that link to this Privacy Policy.
This Privacy Policy does not apply to websites, applications, products, or services operated by third parties, even if we link to them from our website. Those third parties have their own privacy policies and practices.
Please also review our Terms & Conditions and other policies that may apply to your use of our website or purchase of our products.
INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us, information collected automatically when you use our website, and information we may receive from service providers or other sources.
Information You Provide
Depending on how you interact with FHENTOM, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Account login information
- Order and purchase information
- Products purchased or considered
- Customer service communications
- Information you provide when contacting us
- Information you provide when subscribing to marketing communications
- Preferences you provide to us
- Any other information you voluntarily submit through our website
We ask that you do not provide sensitive personal information unless it is specifically requested and necessary for the purpose for which it is being collected.
Order Information
When you purchase from FHENTOM, we may collect information necessary to process and fulfill your order, including:
- Products purchased
- Order number
- Purchase date
- Order status
- Shipping information
- Billing information
- Returns, refunds, or exchanges
- Customer service communications relating to your order
Payment Information
Payments may be processed through third-party payment providers such as Stripe, PayPal, or other payment processors we may use from time to time.
FHENTOM does not intentionally store complete payment-card numbers or payment-card security codes on our own systems.
Payment information is processed by the applicable payment provider according to that provider’s privacy policy and security practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Approximate location derived from IP address
- Website pages visited
- Products viewed
- Referring website
- Date and time of visits
- Website interactions
- Other technical information reasonably necessary for website operation, security, analytics, or improvement
HOW WE COLLECT INFORMATION
We may collect personal information:
Directly from you
For example, when you:
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer service
- Submit a form
- Participate in a promotion or other activity
- Communicate with us through the website or other channels
Automatically
We may use cookies, pixels, tags, log files, and similar technologies to collect certain information about how you interact with our website.
From service providers
We may receive information from companies that help us operate our website, process payments, provide analytics, deliver products, or provide other business services.
HOW WE USE YOUR INFORMATION
We may use personal information for the following purposes:
Processing and fulfilling orders
To:
- Process purchases
- Process payments
- Ship products
- Provide order confirmations and updates
- Process returns, exchanges, and refunds
- Provide customer support
Operating your account
To:
- Create and maintain your account
- Authenticate your account
- Maintain your preferences
- Provide account-related communications
Customer service
To respond to questions, requests, complaints, and other communications.
Marketing
If you choose to receive marketing communications, we may use your email address or other contact information to send you information about:
- New collections
- Product launches
- Exclusive releases
- Promotions
- FHENTOM news
- Other information about our products or brand
You can unsubscribe from marketing emails at any time.
Website improvement
We may use information to understand how visitors use our website and to improve its functionality, design, products, and customer experience.
Security and fraud prevention
We may use information to:
- Protect our website
- Detect and prevent fraud
- Detect unauthorized activity
- Protect customers and our business
- Investigate security incidents
- Enforce our policies
Legal and business purposes
We may use information when reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities
- Establish, exercise, or defend legal claims
- Maintain business and financial records
- Enforce our agreements
- Protect the rights, property, and safety of FHENTOM, our customers, and others
COOKIES AND SIMILAR TECHNOLOGIES
FHENTOM may use cookies and similar technologies to operate, secure, analyze, and improve our website.
Cookies are small data files stored on your device by your browser.
Essential Cookies
Essential cookies may be necessary for functions such as:
- Shopping-cart functionality
- Account authentication
- Checkout
- Website security
- Maintaining basic website functionality
Because these technologies may be necessary for the operation of the website, disabling them may affect your ability to use certain features.
Analytics Cookies
We may use analytics technologies to understand how visitors interact with our website, including which pages are visited and how the website performs.
Advertising and Similar Technologies
If FHENTOM uses advertising, retargeting, social-media pixels, or similar technologies, those technologies may collect information about your interactions with our website for advertising, measurement, or personalization purposes.
Where required by applicable law, FHENTOM will provide appropriate notice and choices regarding these activities.
You can also manage cookies through your browser settings and, where available, through FHENTOM’s cookie or privacy preference tools.
WHO WE SHARE INFORMATION WITH
We do not sell personal information for monetary consideration.
We may disclose personal information to the following categories of recipients when reasonably necessary to operate our business:
Payment providers
Companies that process payments and help prevent fraudulent transactions.
Shipping and delivery providers
Companies that fulfill and deliver orders.
Website and technology providers
Companies that provide website hosting, ecommerce functionality, cloud storage, security, technical support, or other technology services.
Email and communications providers
Companies that help us send transactional or marketing communications.
Analytics providers
Companies that help us understand website traffic, performance, and customer interactions.
Professional advisers
Lawyers, accountants, insurers, auditors, and other professional advisers where reasonably necessary.
Government authorities and legal parties
We may disclose information when required or permitted by law, legal process, court order, subpoena, governmental request, or when reasonably necessary to protect rights, safety, property, or prevent fraud or unlawful activity.
Business transactions
If FHENTOM is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
SALE AND SHARING OF PERSONAL INFORMATION
FHENTOM does not sell personal information for monetary consideration.
However, certain privacy laws define “sale” or “sharing” more broadly than ordinary commercial use of the term. For example, certain disclosures involving advertising or analytics technologies may be considered a “sale” or “sharing” under applicable state law even when FHENTOM does not receive money directly for the information.
If FHENTOM engages in activities that are legally considered the sale or sharing of personal information, we will provide the disclosures and opt-out mechanisms required by applicable law.
Where required, you may also have the right to opt out of targeted advertising or certain forms of sharing of your personal information.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions
- Provide services
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce agreements
- Protect our legal rights
The specific retention period may vary depending on the type of information and the reason it was collected.
When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
DATA SECURITY
FHENTOM takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.
These measures may include:
- Encrypted connections where appropriate
- Access controls
- Restricted access to customer information
- Use of reputable service providers
- Security monitoring and maintenance
- Appropriate procedures for handling personal information
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.
These rights may include:
Right to Know or Access
You may have the right to request information about the personal information we collect, use, disclose, or otherwise process about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Delete
You may have the right to request deletion of personal information, subject to certain legal exceptions.
Right to Data Portability
You may have the right to obtain certain personal information in a portable format.
Right to Opt Out
Depending on applicable law, you may have the right to opt out of:
- Sale of personal information
- Sharing of personal information
- Targeted or interest-based advertising
- Certain profiling activities
Right to Withdraw Consent
Where we process information based on your consent, you may withdraw that consent, subject to applicable law.
Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising privacy rights provided by applicable law.
HOW TO SUBMIT A PRIVACY REQUEST
To exercise an applicable privacy right, contact us at:
Email: legal@fhentom.com
Please include enough information for us to understand your request.
For security purposes, we may need to verify your identity before completing certain requests. We will only use information provided for verification for purposes reasonably related to verifying your request, unless otherwise permitted or required by law.
If we deny a request where applicable law gives you a right to appeal, we will provide information about how to appeal our decision.
We generally will not charge a fee for exercising your privacy rights unless permitted by applicable law.
STATE-SPECIFIC PRIVACY RIGHTS
Privacy laws vary by state, and certain states provide residents with additional rights.
If a state privacy law applies to FHENTOM and to your personal information, FHENTOM will provide the rights and disclosures required by that law.
These rights may include rights to access, correct, delete, obtain, or transfer personal information, as well as rights to opt out of certain forms of sale, sharing, targeted advertising, or profiling.
California Residents
California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), depending on whether the law applies to FHENTOM.
These rights may include the right to:
- Know what personal information is collected, used, disclosed, or sold
- Delete personal information
- Correct inaccurate personal information
- Obtain certain information in a portable format
- Opt out of the sale or sharing of personal information
- Opt out of certain targeted advertising
- Limit certain uses of sensitive personal information where applicable
- Receive equal treatment for exercising applicable privacy rights
California residents may submit applicable requests by contacting legal@fhentom.com.
California law requires covered businesses to provide specific disclosures and mechanisms for exercising these rights. If FHENTOM becomes subject to those requirements, FHENTOM will provide the applicable mechanisms and disclosures.
Texas Residents
Texas residents may have rights under the Texas Data Privacy and Security Act (“TDPSA”) if the law applies to FHENTOM.
These rights may include rights to:
- Confirm whether personal data is being processed
- Access personal data
- Correct inaccuracies
- Delete personal data
- Obtain certain personal data in a portable format
- Opt out of targeted advertising
- Opt out of the sale of personal data
- Opt out of certain profiling activities
Texas law also provides certain requirements regarding privacy requests and appeals for businesses subject to the Act.
Texas residents may submit applicable privacy requests by contacting:
CHILDREN’S PRIVACY
FHENTOM’s website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without legally required parental consent.
If we learn that we have collected personal information from a child under 13 in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.
Certain state laws may provide additional protections for minors, and FHENTOM will comply with applicable requirements.
If you believe that a child has provided personal information to FHENTOM in violation of applicable law, please contact us at legal@fhentom.com.
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, social-media platforms, payment providers, shipping services, or other services.
FHENTOM is not responsible for the privacy practices, content, or security of third-party services.
We encourage you to review the privacy policies of any third-party service before providing personal information.
DO NOT TRACK AND GLOBAL PRIVACY CONTROL
Some web browsers and devices provide “Do Not Track” or similar signals.
Because there is currently no universally accepted standard for responding to all such signals, FHENTOM may not respond to every browser-based Do Not Track signal.
Where required by applicable law, FHENTOM will recognize and process legally required universal opt-out preference signals, such as Global Privacy Control (“GPC”), in accordance with applicable requirements.
INTERNATIONAL DATA TRANSFERS
FHENTOM is based in the United States. Depending on the location of our service providers, your personal information may be processed or stored in the United States or other countries.
Those countries may have privacy laws that differ from the laws of your state or country of residence.
We take reasonable measures to protect personal information regardless of where it is processed or stored and will comply with applicable legal requirements concerning international data transfers.
DATA BREACHES
If FHENTOM experiences a security incident involving personal information, we will investigate the incident and take reasonable steps to contain, remediate, and respond to it.
Where required by applicable federal or state law, we will provide legally required notifications to affected individuals, regulators, law enforcement, or other parties.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, technology, privacy practices, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this policy.
If we make material changes, we may provide additional notice when required by applicable law.
We encourage you to review this Privacy Policy periodically.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
FHENTOM
Privacy Contact: legal@fhentom.com
You may also contact us through the contact information provided on the FHENTOM website.
We will make reasonable efforts to respond to privacy-related inquiries and requests within the time periods required by applicable law.
ABOUT YOUR DATA
Write to the studio and we will respond
within two business days.