RETURNS & REFUNDS
Thirty days to change your mind. Last updated 19 September 2026.
FOUR STEPS, START TO REFUND.
GET IN TOUCH
Email returns@fhentom.com with your order number and the piece you want to send back. We reply with a return reference within one business day.
PACK IT AS IT CAME
Unworn and unwashed, tags attached, in the original packaging. Eyewear needs its case and cloth. Headwear should keep its shape insert.
SEND IT BACK
Post to the address on your return reference using a tracked service, and keep the proof of postage until your refund appears.
WE REFUND
We inspect the piece on arrival and refund your original payment method within 10 business days. You get an email either way.
WE CAN ACCEPT
- Pieces returned within 30 days of delivery
- Unworn and unwashed, with tags still attached
- Original packaging, including eyewear case and cloth
- Items that arrived faulty, damaged or not as ordered
- The wrong size or color from a variable product
WE CANNOT ACCEPT
- Anything worn, washed, pressed or altered
- Pieces missing tags or original packaging
- Returns started more than 30 days after delivery
- Damage caused after delivery rather than by us
- Items marked final sale on the product page
REFUNDS
Refunds go back to the card or payment method you originally used. We cannot redirect a refund to a different account.
Once your parcel reaches us we inspect it and process the refund within 10 business days. Your bank may take a few days more to post it, so allow a little time before chasing.
We refund the price of the item. The original delivery charge is refunded only where the whole order is returned because it was faulty or sent in error.
EXCHANGES AND SIZE SWAPS
Our collections are made in short runs, so we do not hold exchange stock aside. The fastest route to a different size or color is to place a new order for the one you want and return the original for a refund.
If the size you need is already sold out, tell us when you start your return and we will let you know whether it is coming back.
Where a piece arrived faulty or we sent the wrong item, we will replace it directly wherever stock allows, at no cost to you.
FAULTY OR INCORRECT ITEMS
If a parcel arrives damaged, or a piece is faulty or not what you ordered, contact us within 14 days of delivery with photographs. We cover return postage and either replace the item or refund it in full, whichever you prefer.
One thing worth knowing about the washed pieces: every garment is washed after it is made, so color depth and surface texture vary slightly from item to item. That variation is the finish working as intended, not a fault. If you are unsure whether what you are seeing is normal, send us a photograph and we will tell you honestly.
RETURN POSTAGE AND INTERNATIONAL ORDERS
Return postage is at your cost when you simply change your mind. It is on us when the item is faulty or was sent in error.
We ship worldwide, and returns come back the same way. Please use a tracked service: until a parcel reaches us it remains your responsibility, and we cannot refund something that never arrives.
Mark the parcel clearly as returned goods. Import duties and taxes you paid on the original delivery are not ours to refund, but most authorities will repay them on a returned item if you claim directly.
YOUR STATUTORY RIGHTS
This policy sits alongside your legal rights as a consumer and does not replace them. Where the law of your country gives you longer to return an item or a stronger remedy than the terms above, that law applies.
Our 30 day window is offered in addition to any statutory cancellation period, not instead of it.
These terms should be read together with our Terms & Conditions.
ASK BEFORE YOU POST.
A photograph and your order number are usually enough
for us to tell you where you stand.